Shipping & Returns

• You don't know where China is, you don't know how to import from China. Does it matter? Not at all!, just simply click to place your orders on v2china
• Once you complete the payment, we will get all done within 48 hours.
• The goods are shipped directly from our warehouse to your listed shipping address in a couple of days. It's as safe and easy as anything!

All shipping fees are calculated automatically based on the actual weight (kilograms) of the goods and/or the goods actual physical dimensions and recipients location.

The Air WayBill (formal shipping document) that accompanies your goods may show a kg weight that is less than the shipping band you paid for. This happens when the item is light but bulky, so the shipping band is calculated by dimensions rather than weight. The prices depend on the different rates of shipping companies and are subject to change without notice. v2china are actively working on reducing shipping costs.

All orders must be paid for in full and in advance, including shipping. Shipping charges are non-refundable, except in rare cases of incorrect delivery.

If a delivery is confirmed lost, stolen or damaged before receipt; we will work with the courier to obtain information and arrange a refund or replacement at no further expense to you.

• Couriers require a signature from the recipient for delivery, and this is a fast and secure way to have your products delivered.
• It is essential that you provide a full, accurate shipping address, and a valid delivery phone number. If you are drop-shipping, this means your customer's phone number.
• If there is VAT or any Import Duty to pay on the goods due to your country's import rules, the courier will present you with a bill at the time of delivery. In general you will need to pay any such bill to the courier before you can receive the goods. Any such charges are your responsibility and unfortunately we cannot offer advice or estimates about import fees or other taxes in your country.

For the retail orders, v2china has used the special seal on each parcel from now on (wholesale dropshipping orders excluded). We have sealed the parcel completely before we send them out. Please check the following points before signing on the receiving receipt:

• a. the parcel is in good condition
• b. the seal is complete
• c. no evidence of cutting or breakage

The parcel might have been opened before you receive it if you find any of the points mentioned above.

If you believe your package is missing items, includes incorrect items, or has been damaged or tampered with in any way, it is essential that you communicate this clearly to the courier company's delivery driver at the time of delivery.

If you accept delivery and sign for the goods it is much more difficult to pursue a claim later.

• All our products come with a 6 month warranty.
• This means if there is a quality defect that causes the device to be unacceptable for sale or unusable during the 6 months after dispatch from our warehouse, we will accept a return and either repair the item, replace the item with an identical new item, replace the item with an equivalent item that you accept, or offer credit or a refund.
• If you experience any problem with a product bought from v2china, contact us first and we will do our best to advise you.
• Any returns must be discussed with v2china Customer Support in advance, and authorized so they are sent with the correct paperwork.
• All returned products must be sent together with the original packaging and accessories unless an exception is agreed in advance.
• In the event of any returned goods where you are requesting a repair / replacement / refund under the warranty, your shipping costs returning the products to the v2china warehouse in China are payable by you, and cannot be compensated by v2china.

Physical damage to a product caused by the user invalidates the warranty. Opening products up, e.g. to repair or modify components, invalidates the warranty. Flashing the firmware or using non-approved software invalidates the warranty.

For dropshipping, retailers can ask your customer return the defective or broken products to you firstly, and you send them back to us. We will resend you a good one as soon as possible.

• We offer shipping worldwide to almost all locations on the planet. (We reserve the right to cancel and refund orders at our discretion, for example where shipping to a remote area is not feasible for any reason.)
• Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country - and about the legalities of importing goods into your country per se. We are not responsible for confiscated items by your local authorities or any associated costs incurred. Please read the full small print below!

Customs clearance is undertaken by the courier in the delivery destination country (and in certain cases, in the en-route country). You must be available for contact by them, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order.